Tailored to your Business
PumaSight services are built around your business needs and priorities. Multiple service level offerings provide just the right level of support for your business.
- NOC Tier 1, 2 and 3 Support
- Monitoring – Infrastructure, Network, Business Transactions, Applications, Business Services, User Experience
- Event Correlation and Management
- Advanced Reporting and Dashboards
- Incident Management
- Problem Management
- Change Management
- Knowledge Base
- Advanced Runbook Services (MAP)
Not just NOC
PumaSight Add-On services support your IT transformation and business service development.
- DevOps and Rapid Deployment
- Integration Services
- Performance and Load Testing
- 3rd-party Vendor component monitoring and SLA reporting
Integrated
You may have a substantial investment in your support infrastructure. PumaSight NOC services can be integrated with your monitoring tools, trouble ticket systems and databases for seamless operations.
Flexible
Need us 24×7? 8×5? Off hours and weekends? PumaSight support meets the needs of your business and technology environment and operational workflow. We’re there when you need us.
Delivering on SLAs
We understand how important response and resolution times are to you. PumaSight will define success metrics and service level agreements (SLAs) with you upfront and deliver on the promise.
Rapid On-Boarding with QuickStart
Our philosophy is to hit the ground running and provide you with a rapid return on investment (ROI). Our QuickStart program breaks down the on-boarding process into well-defined stages and goes live with one stage at a time, allowing you to start reaping the benefits of the partnership within weeks instead of months.
Advanced Reporting & Metrics
Data drives business actions. Not only are clients provided real-time Dashboard visibility and scheduled or on-demand Reporting , PumaSight has a team of experts who can identify key business metrics and analyze alarms and tickets on our client environments. Our analysis provides deep insights to our clients and drive key decisions.